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      2. Updates

        New: Translate SMS chats, Find untagged chats, Merge tickets
        AI Suggested Responses: Improving The Customer Experience
        Tag, You're It! - Win the Customer Service Game with Auto Tagging
        Chats by Chat Window and Canned Responses Stats Reports
        NEW: Terminate chats with time delay, automatic messages for idle chat sessions
        Tracking Conversions influenced by Live Chat and Email Support interactions
        Facebook Integration

        Facebook Integration

        Feb 05, 2018

        LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

        New report: Tickets by Source

        New report: Tickets by Source

        Jan 10, 2018

        Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

        Security incident Nov 23rd, 2017

        Security incident Nov 23rd, 2017

        Nov 25, 2017

        BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

        LiveHelpNow updates August 21st

        LiveHelpNow updates August 21st

        Aug 22, 2017

        The following updates ?were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…

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